AION 2 Global Guide

AION 2 Queue, Server Full and Login Errors (Global)

Can't get into AION 2 Global? This page covers how the server queue works, what NC says to do when a server is full, and NC's own support article for each login, connection and payment error. Every fix here comes from NC's notices and help center.

TL;DR

If a server is at capacity you wait in a queue; NC runs a separate priority queue for "members in good standing". If the queue is long, NC recommends making your character on a recommended or new server. Login and linking errors each have an NC support article; the table below links the right one.

How the queue works

NC set out its queue rule when its launch scale test ended:

"When a server is at capacity, members in good standing join the priority queue instead of the general queue, and both queues move as space opens. Priority queue access is a privilege, not a guarantee. Players with disciplinary action taken against their account, or accounts suspected of violating the Terms of Service, may have this privilege revoked."

NC doesn't define "members in good standing" further. Its rule doesn't mention the Special Quai Membership or the Founder's Pack, so don't read it as a paid queue skip. NC also hasn't published typical wait times.

Server full? What NC recommends

NC's advice for busy servers is to pick another one: "For those of you waiting in a queue for an existing server, or those of you who are joining just now, please consider creating your character on a recommended server." Its new-server notices add: "We encourage players to join new servers as they become available." If a server won't take your new character, we'd suggest the same: try a recommended or new server. Starting on another server doesn't cut you off from friends:

The full server list for each region, and how Early Access and Launch servers differ, is on our servers and regions page.

Can't connect to the login server? NC's fix for each error

What you seeWhat NC saysNC article
The game closes and a block code appearsLook up the code on NC's Block Code page and check your settings against the listed solution, or submit an inquiryFailed to launch the game, and a Block Code pop-up appeared
"Failed to reset Steam account linking. Please check Steam's status and restart the game.(1138:100134)"Run Steam as an administrator, then launch the game again. If the error still appears, contact Customer ServiceError code 1138:100134 when connecting to Steam
You can't access your account, and you have an NC account and a PLAYNC account with the same emailIt's an account conflict. Change the email address registered to your NC accountAccount Conflict Solutions
Your character is missing after you linked Steam to a different NC accountCharacters stay with the NC account they were created on. NC's article gives the steps to get back to that account and re-link the right Steam account; linking itself is covered in our Steam vs PURPLE guideAfter unlinking Steam and linking a different account, I can't see my game character.
You keep disconnecting, or can't connect to a serverAfter basic troubleshooting, send NC Support your current country, when the issue first started, and your Internet Service ProviderI keep disconnecting or can't connect to a server.
"Error Code 1000" when you payA card verification error during payment through Xsolla, not a login error (screenshot below)Error Code 1000 or another card verification error; One-time Verification Process
You're playing from a country NC restrictsNC can't accept payments or allow play from the countries on its listWhat countries are restricted in Aion 2?
Xsolla's "Please confirm your card" step with a field for the temporarily debited amount and a currency menu
The card confirmation step from NC's One-time Verification Process notice: enter the small amount your card was charged, in the same currency Image: NC Corporation

NC's help center lists Error Code 1000 as a card-verification error when paying (Xsolla), not a login error. NC's One-time Verification Process notice explains that your first payment may need a one-time verification; it says you have 3 attempts and the verification amount is valid for 3 hours.

For other connection messages, such as not being able to reach the login or game server, the closest NC help article is "I keep disconnecting or can't connect to a server" in the table above.

Guides that say to route through Taiwan or use a VPN

Many "unable to connect" guides date from before the Global launch and describe the Korean or Taiwanese client. AION 2 Global has its own servers and regions, listed on our servers and regions page. If you're in a country NC restricts, NC's list in What countries are restricted in Aion 2? is what applies; our restricted countries section has the same list.

Early Access status or purchase not recognised

During Early Access, NC said some players' Early Access status "was not properly recognized when logging into the game" and that it had released a fix, which the client applies the next time you restart it. NC said reported issues with in-game purchases should be fixed as well, and that it was aware of account linking issues. If your Founder's Pack status still looks wrong, contact NC Customer Support or report it on NC's Discord (see below). What each tier should include is in our Founder's Pack guide.

Maintenance and launch-night notices

NC posts maintenance windows and fixes on its notice board. Its launch schedule adds: "Maintenance times are subject to change so please stay tuned into social channels for any updates."

During Early Access, NC posted an "Early Access Queue Time Compensation" notice after long queue times and gave players "Appearance Change Voucher x1". That was for the Early Access queue. Any other compensation would come in its own NC notice, so check the notice board rather than any third-party claim.

Where to get help

FAQ

Does the membership skip the queue? NC's rule says "members in good standing join the priority queue instead of the general queue", and that priority access "is a privilege, not a guarantee". NC doesn't define "members in good standing" further and doesn't say the Special Quai Membership or a Founder's Pack gives queue priority.

How long is the AION 2 queue? NC hasn't published wait times. It says both queues "move as space opens". If yours is long, NC suggests a recommended or new server; the server list by region shows what's available.

Is there compensation for the queue? Only if NC announces it in a notice. For the Early Access queue, NC gave one Appearance Change Voucher.

Is my character deleted? If it vanished after you changed your Steam link, no: NC says your character stays with the NC account you created it on. Its article After unlinking Steam and linking a different account, I can't see my game character. gives the steps back.

Can you play AION 2 right now? This page doesn't show live server status. NC posts maintenance and fixes on its notice board and says to follow its social channels for maintenance updates.

Is AION 2 region locked? AION 2 Global can't be played or paid for from the countries in NC's article What countries are restricted in Aion 2?. The list is also in our restricted countries section.

Why can't I connect to the AION 2 game server? NC's article I keep disconnecting or can't connect to a server. says that if basic troubleshooting doesn't help, send NC Support your current country, when the issue first started, and your Internet Service Provider.

NC notices and help articles used on this page